* Managed IT Support – 24/7 helpdesk, troubleshooting, and user assistance.* Network Management – Monitor, maintain, and secure networks (LAN/WAN/Wi-Fi).* Cloud Services – Manage cloud infrastructure (AWS/Azure/GCP), migrations, and optimization.* Cybersecurity – Implement firewalls, antivirus, threat monitoring, and compliance.* Data Backup & Recovery – Ensure automated backups and disaster recovery plans.* Software Development & Maintenance – Custom apps, updates, and bug fixes.* Infrastructure Management – Servers, storage, and virtualization (VMware/Hyper-V).* IT Procurement – Hardware/software sourcing, licensing, and vendor management.* End-User Device Management – Deploy and secure laptops, mobiles, and BYOD policies.* Compliance & Auditing – Ensure adherence to industry standards (ISO, HIPAA, GDPR).* Cost Optimization – Reduce IT expenses through efficient resource allocation.Others...
Environmental (E): – Sustainable IT Operations Green Cloud & Data Centers – Partner with providers using renewable energy/carbon-neutral hosting. Energy-Efficient Hardware – Procure and manage low-power devices (e.g., Energy Star-rated equipment). E-Waste Reduction – Enforce recycling/refurbishing policies for outsourced IT assets. Remote Work Support – Optimize tools to reduce employee carbon footprint (e.g., video conferencing). Social (S): – Ethical & Inclusive Practices Fair Labor Standards – Ensure vendors adhere to safe working conditions and fair wages. Data Privacy & Security – Protect client/customer data under regulations (GDPR, CCPA). Digital Inclusion – Require accessibility (WCAG) in outsourced software/UX design. Upskilling Programs – Train outsourced teams on ESG-aware IT practices (e.g., ethical AI). Governance (G): – Accountability & Compliance Vendor ESG Screening – Audit third-party providers for ESG compliance (e.g., anti-corruption policies). Transparent Reporting – Track and disclose ESG metrics (energy use, diversity stats). Cybersecurity Governance – Mandate outsourced providers meet ISO 27001/SOC 2 standards. Ethical AI & Automation – Ensure outsourced AI tools avoid bias and align with ethics guidelines.
1. Technology Strategy & Roadmaps * Align IT with business goals.* Plan short/long-term tech initiatives. 2. IT Infrastructure OversightEvaluate cloud, security, and scalability needs. * Optimize systems for cost/performance. 3. Digital TransformationGuide adoption of AI, automation, and modern tools. * Lead software/hardware upgrades. 4. Cybersecurity & ComplianceImplement policies and risk mitigation. * Ensure GDPR, HIPAA, or industry compliance. 5. Vendor & Budget ManagementSelect/manage IT vendors and contracts. * Control costs and ROI on tech investments. 6. Team Leadership & MentoringAdvise in-house IT teams or outsourced providers. * Bridge gaps between tech and non-tech stakeholders. 7. Innovation & TrendsRecommend emerging tech (e.g., blockchain, IoT). * Keep business competitive with tech trends.
Environmental (E): – Sustainable Tech Leadership Green IT Strategy: Advise on energy-efficient infrastructure (e.g., cloud optimization, low-power hardware). Carbon Footprint Reduction: Prioritize vendors with renewable energy commitments (e.g., AWS/Greengrid). E-Waste Policies: Ensure responsible disposal/upcycling of outdated tech assets. Remote Work Enablement: Design systems to minimize office energy use (e.g., collaboration tools, virtual desktops). Social (S): – Ethical & Inclusive Tech Data Privacy & Security: Enforce GDPR/CCPA compliance and ethical data use. Accessibility by Design: Mandate WCAG standards for digital products/services. DEI in Tech Teams: Promote diversity in hiring/training for internal/outsourced teams. Community Impact: Align tech projects with social good (e.g., edtech, health-tech initiatives). Governance (G): – Transparent & Accountable Tech ESG-Aligned Procurement: Vet vendors for ESG compliance (e.g., anti-corruption, labor practices). Ethical AI Oversight: Audit algorithms for bias, transparency, and accountability. Cybersecurity Governance: Implement frameworks (ISO 27001, NIST) and incident response plans. Stakeholder Reporting: Track/share ESG metrics (e.g., energy savings, diversity stats).
