* Managed IT Support – 24/7 helpdesk, troubleshooting, and user assistance.
* Network Management – Monitor, maintain, and secure networks (LAN/WAN/Wi-Fi).
* Cloud Services – Manage cloud infrastructure (AWS/Azure/GCP), migrations, and optimization.
* Cybersecurity – Implement firewalls, antivirus, threat monitoring, and compliance.
* Data Backup & Recovery – Ensure automated backups and disaster recovery plans.
* Software Development & Maintenance – Custom apps, updates, and bug fixes.
* Infrastructure Management – Servers, storage, and virtualization (VMware/Hyper-V).
* IT Procurement – Hardware/software sourcing, licensing, and vendor management.
* End-User Device Management – Deploy and secure laptops, mobiles, and BYOD policies.
* Compliance & Auditing – Ensure adherence to industry standards (ISO, HIPAA, GDPR).
* Cost Optimization – Reduce IT expenses through efficient resource allocation.
Others...
Environmental (E):
– Sustainable IT Operations
Green Cloud & Data Centers – Partner with providers using renewable energy/carbon-neutral hosting.
Energy-Efficient Hardware – Procure and manage low-power devices (e.g., Energy Star-rated equipment).
E-Waste Reduction – Enforce recycling/refurbishing policies for outsourced IT assets.
Remote Work Support – Optimize tools to reduce employee carbon footprint (e.g., video conferencing).
Social (S):
– Ethical & Inclusive Practices
Fair Labor Standards – Ensure vendors adhere to safe working conditions and fair wages.
Data Privacy & Security – Protect client/customer data under regulations (GDPR, CCPA).
Digital Inclusion – Require accessibility (WCAG) in outsourced software/UX design.
Upskilling Programs – Train outsourced teams on ESG-aware IT practices (e.g., ethical AI).
Governance (G):
– Accountability & Compliance
Vendor ESG Screening – Audit third-party providers for ESG compliance (e.g., anti-corruption policies).
Transparent Reporting – Track and disclose ESG metrics (energy use, diversity stats).
Cybersecurity Governance – Mandate outsourced providers meet ISO 27001/SOC 2 standards.
Ethical AI & Automation – Ensure outsourced AI tools avoid bias and align with ethics guidelines.
1. Technology Strategy & Roadmaps
* Align IT with business goals.
* Plan short/long-term tech initiatives.
2. IT Infrastructure OversightEvaluate cloud, security, and scalability needs.
* Optimize systems for cost/performance.
3. Digital TransformationGuide adoption of AI, automation, and modern tools.
* Lead software/hardware upgrades.
4. Cybersecurity & ComplianceImplement policies and risk mitigation.
* Ensure GDPR, HIPAA, or industry compliance.
5. Vendor & Budget ManagementSelect/manage IT vendors and contracts.
* Control costs and ROI on tech investments.
6. Team Leadership & MentoringAdvise in-house IT teams or outsourced providers.
* Bridge gaps between tech and non-tech stakeholders.
7. Innovation & TrendsRecommend emerging tech (e.g., blockchain, IoT).
* Keep business competitive with tech trends.
Environmental (E):
– Sustainable Tech Leadership
Green IT Strategy: Advise on energy-efficient infrastructure (e.g., cloud optimization, low-power hardware).
Carbon Footprint Reduction: Prioritize vendors with renewable energy commitments (e.g., AWS/Greengrid).
E-Waste Policies: Ensure responsible disposal/upcycling of outdated tech assets.
Remote Work Enablement: Design systems to minimize office energy use (e.g., collaboration tools, virtual desktops).
Social (S):
– Ethical & Inclusive Tech
Data Privacy & Security: Enforce GDPR/CCPA compliance and ethical data use.
Accessibility by Design: Mandate WCAG standards for digital products/services.
DEI in Tech Teams: Promote diversity in hiring/training for internal/outsourced teams.
Community Impact: Align tech projects with social good (e.g., edtech, health-tech initiatives).
Governance (G):
– Transparent & Accountable Tech
ESG-Aligned Procurement: Vet vendors for ESG compliance (e.g., anti-corruption, labor practices).
Ethical AI Oversight: Audit algorithms for bias, transparency, and accountability.
Cybersecurity Governance: Implement frameworks (ISO 27001, NIST) and incident response plans.
Stakeholder Reporting: Track/share ESG metrics (e.g., energy savings, diversity stats).
